McDonald's Corp.- Quick Service Restaurants www.mcdonalds.com Developed an internal web site portal and admin tool to assist call center service representatives research company and product related information to respond to customer questions quickly and accurately. Developed an operations web exchange and robust admin tool for field consultants and owner / operators to gather information about store issues and new procedures. Created a response tool to allow owner / operators and store managers to uniformly respond back to customer complaints using internally approved letters. Developed an E-mail Hosting System to capture customer questions and comments from McDonalds.com and route to the a specific department and service representative. Provide high performance UNIX and Window hosting to McDonald's Corp. for various web sites.
		HandHeld Power - Realtor and Lender Technology Services www.handheldpower.com Created Palm/Pocket PC/BlackBerry (PDA) applications to allow customers to access Property Listing MLS information and created a mortgage program for field reps to upload customer application information for pre approval and credit analysis. Developed a custom backend solution to capture and manage customer account information and mortgage applications. Developed a database integration application for partner companies to share information. Developed various mortgage calculators including a custom mortgage planner system to recommend a mortgage plan based on various customer provided information and goals.
		The Ritz-Carlton - Luxury Hotel Services www.ritzcarlton.com Assisted with developing a virtual property tour program to allow customers to walk through a resort room-by-room via. a desktop program. Focused on marketing aspects of program. Developed all of the copy and tour information for the program.
		John Galt, Inc. - Business Forecasting Services www.johngalt.com Developed new streamlined user interface for johngalt.com and optimized existing graphics; reduced download times by 50% from previous web site.